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Our goal at Horizon Control is to provide our customers with superior service and support. Please select the type of support that is right for your needs.
Marquee Live Online Help (Save Our
Show)
SOS (Save Our Show) is a paid support service offered by Horizon Control
Inc. It allows our support personnel to remotely attach to your console which is connected to the internet and diagnose problems, suggest other ways to do a particular task, and even program your entire show remotely.
The SOS connection is made securely through our dedicated server to provide maximum response and data protection. A short complimentary amount of SOS support is included with each Marquee console. Any support past the complimentary period can be billed to either Mastercard or Visa.
To schedule an SOS session with our support personnel, please call +1-412-422-3100 x2.
Free Web Based Support
Online help files for Marquee are available here.
Horizon Control will generate any automated fixture library file you may need to control your system. If you have an automated fixture, but don’t see a library for it available in the Patch setup, please contact
Horizon Support.
Due to the complexity of the library files for Marquee, we require as much information about a fixture as
possible. Pictures of gobos, and gobo names, as well as detailed color information are always a big
help.
We can often turn around library requests in under 24 hours.
Free Email Support
support@horizoncontrol.com
Email support is available for customers who have specific problems not covered by our web based support.
We strive to answer all email within 2 business days of receiving your question.
Phone Support
Phone Support is available Monday thru Friday 9AM to 5PM EST.
We offer phone support for those customers who have unique issues requiring direct communication with a
Marquee
specialist. For best results, we recommend you have the console in front
of you and powered up (if possible) at the time of your call.
Below is a list of phone numbers.
Pittsburgh:
+1-412-422-3100 ext 2
New
York: +1-347-427-9337 ext 2
Los Angeles: +1-714-948-8385 ext 2
London: +44 020 7043 3655 ext 2
Paid Priority Support
This option is for those customers who need support 24 hours a day, 365 days a year. We assign a dedicated contact to handle your calls and will work with you until your problems are resolved. This support is available as an hourly/daily charge or as monthly/yearly service contract.
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