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Our goal at Horizon Control
is to provide our customers with superior service and support. Please
select the type of support that is right for your needs.
Be sure to read the Horizon
Release Notes for the latest features, bug fixes, and technical bulletins.
Free Web Based Support
Horizon Control will generate any automated fixture library file you may
need to control your system. If you have an automated fixture, but don’t
see a library for it available in the Patch setup, please contact Horizon
Support.
Please include information regarding the DMX layout of the fixture in your
email, preferably in PDF form.
We can often turn around library requests in under 24 hours.
Free Email Support
support@horizoncontrol.com
Email support is available for customers who have specific problems not
covered by our web based support. We strive to answer all email within 2
business days of receiving your question.
Phone Support
Phone Support is available Monday thru Friday 9AM to 5PM EST.
We offer phone support for those customers who have unique issues requiring direct communication with a
Horizon specialist. For best results, we recommend you have the Horizon PC
in front of you and powered up online with the Horizon System (if
possible) at the time of your call.
Below is a list of phone numbers.
Pittsburgh:
+1-412-422-3100 ext 2
New
York: +1-347-427-9337 ext 2
Los Angeles: +1-714-948-8385 ext 2
London:
+44 020 7043 3655 ext 2
Paid Priority Support
This option is for those customers who need support 24 hours a day, 365
days a year. We assign a dedicated contact to handle your calls and will
work with you until your problems are resolved. This support is available
as an hourly/daily charge or as monthly/yearly service contract.
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