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Our goal at Horizon Control is to provide our customers with superior service and support. Please select the type of support that is right for your needs.
- Free Web Based Support
- Check out our Frequently Asked Questions section to make sure we don’t already have an answer for you.
- Check the Release Notes to see if your problem has already been reported and we’ve posted a work-around.
- Check the Standard Fixture Library and latest Moving Light Libaries for the latest fixtures supported by Horizon. If you have a moving light, but don’t see a profile for it in the Moving Light Patch setup on on-line, please contact Horizon support. We can often turn around library requests in under 24 hours.
- Coming Soon Check out Bulletin Boards to see if another user has had a similar question or share how you’ve used Horizon with other users.
- Free Email Support support@horizoncontrol.com
- Email support is available for customers who have specific problems not covered by our web based support. We strive to answer all email within 2 business days of receiving your question.
- Paid Priority Support
- This option is for those customers who need support 24 hours a day, 365 days a year. We assign a dedicated contact to handle your calls and will work with you until your problems are resolved. This support is available as an hourly/daily charge or as monthly/yearly service contract.
- Phone Support at 1-412-422-3100 ext 2
- We offer phone support for those customers who have unique issues requiring direct communication with a Horizon expert.
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